Privacy Policy

Soluciones Globales ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website, request a quote, submit documents, or receive our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact forms and quote requests: your name, email address, phone number, service requested, project details, and any comments you include.
• Client document uploads: source documents you send for translation, certification, or bilingual support. These may contain personal identifiers such as names, dates of birth, addresses, or government-issued numbers.
• Certified translation orders: billing details, mailing address (if delivery is requested), and the recipient institution when disclosed to us.
• Payment processing: payments are handled by trusted third-party processors (e.g., Stripe, PayPal, Zelle). We do not collect or store full card numbers on our servers.
• Email and messaging communications: messages you send us by email, WhatsApp, or through the site.
• Website usage: basic technical data such as browser type, device, language, and pages visited, collected to keep the site secure and improve it.

2. How We Use Your Information

• To respond to inquiries and prepare quotes.
• To perform the translation, interpretation, or business support you requested.
• To process payments and deliver completed work.
• To communicate about your project and provide customer support.
• To comply with legal obligations and prevent fraud or misuse of the service.

3. Protection of Client Information

We treat all client documents as confidential. Access is limited to the staff or translators directly assigned to your project. We use industry-standard safeguards (encrypted transport, restricted-access storage, and secure email) to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to reduce risk.

4. Sharing of Information

We do not sell your personal information. We share information only with:

• Assigned translators, interpreters, or specialists working on your project.
• Trusted service providers who help us operate (hosting, payment processing, email delivery), under confidentiality obligations.
• Authorities, when required by law or valid legal process.

5. Data Retention

We retain client records and completed translations only as long as necessary to complete the work, provide follow-up support, comply with legal or accounting obligations, and allow you to request re-issuance of certified translations. Uploaded source files are removed from active systems after the project is delivered, unless retention is expressly requested by the client.

6. Your Choices

• You may request a copy, correction, or deletion of the personal information we hold about you.
• You may unsubscribe from non-essential emails at any time.
• You may withdraw a project before work has started and request that your files be deleted.

7. Website Usage and Cookies

Our website may use minimal cookies or local storage for language preference and basic analytics. We do not use these tools to build advertising profiles about you.

8. Third-Party Links

Our site may link to third-party websites (for example, WhatsApp or payment providers). We are not responsible for the privacy practices of those services.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.

11. Contact Us

Questions or requests about this Privacy Policy can be sent to info@solucionesglobales.us.